Based in St. Louis, Core & Main is a leader in advancing reliable infrastructure™ with local service, nationwide®. As a specialty distributor with a focus on water, wastewater, storm drainage and fire protection products and related services, Core & Main provides solutions to municipalities, private water companies and professional contractors across municipal, non-residential and residential end markets, nationwide. With over 370 locations across the U.S., the company provides its customers local expertise backed by a national supply chain. Core & Main’s 5,700 associates are committed to helping their communities thrive with safe and reliable infrastructure. Visit coreandmain.com to learn more.

Job Summary

Responsible for counter sales and customer relations. Respond to escalated issues from customers.

Major Tasks, Responsibilities and Key Accountabilities

• Serves as point of contact for escalation issues. Interacts with customers to manage any issues and resolve problems.
• Provides training and support to new counter staff.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pull will call orders as required.
• Acts as liaison between warehouse supervisor and customers.
• Ensures will call orders are completed.
• Upsells by identifying related products, add-on extensions and making customers aware of product promotion
• Ensures merchandise displays are stocked and clean.
   

Nature and Scope 

• May modify processes to resolve situations.
• Under limited supervision, relies on experience and exercises independent judgment to determine best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by supervisor or direct "customers" of the process
• Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees professional development but does not have hiring/firing authority. 
   

Minimum Qualifications 

• Must be eighteen years of age
• Must pass pre-employment assessment(s) if applicable
   

Preferred Qualifications

• Warehouse experience preferred.
• 2 to 4 years of experience in customer service, selling or related field.
• Experience using sales order computer software, familiarity with Eclipse.
• Knowledge of Core & Main product lines.

Core & Main is an Equal Employment Opportunity employer. Employment at Core & Main is based solely on a person’s merit and qualifications directly related to professional competence.  Core & Main does not discriminate against any employee or applicant on the basis of race, creed, color, religion, national origin, nationality, ancestry, age, disability, veteran status, pregnancy or related condition (including breastfeeding), affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, citizenship, or any other basis protected by law.

None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.

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